How to Send a Scan

Part 1: Export the Scan

iTero Element

If you are using an iTero scanner, you can contact your iTero representative and have Tuccini Ortho Lab added as your preferred lab. This will enable you to send scans directly from your iTero scanner.

If you do not send through your scanner, you may follow these steps to manually export the files:

  1. Before starting to scan the patient, make sure you choose the option “icast” or “irecord”.  This is important because if you choose the “Invisalign” option, you will not be able to export these files to easyrx. 
  2. Once you have scanned both arches and the bite, the information is stored in “”
  3. Log into “”.  This will take you to the orders page where your scans are.  Look up the patient and click on their ID #. This will take you to the order information page.
  4. Click on “Export” (OrthoCAD 3.5 or higher).  Now a study model will pop up and a box that says “OrthoCAD Export”.
  5. Export type:  Choose the “Open Shell” option.
  6. Data Format: Choose “Two files” (arches oriented in occlusion).
  7. Folder Name: Change this number to the last name of your patient so when you save it, you know who it is!
  8. Once you hit export, a window should pop up that says “model data was exported to c:cadent/export/(patients last name).

3Shape Trios

Export .STL file(s):

  1. Open the scan/file in Ortho Analyzer.
  2. Click the [Export Model As] icon.
  3. A popup window will appear – click [Browse] if you would like to choose a different file location. You can uncheck the upper or lower if you only want to export one arch.
  4. Click [Save].

We suggest you locate the file you just saved and rename the file to include the patient’s name.


Export .STL file(s):

  1. Locate the patient scans / files in your Dental Imaging Software.
  2. Click the [Send To] button, which saves the files on your desktop.

3M True Definition

Please note: Exporting STLs is only available if you have the “Advanced Data Plan” with your 3M scanner. Those with the “Standard Data Plan” may not be able to export STLs. For more information, please contact your scanner’s support helpline.


Export .STL file(s):

  1. Access the STL file in your office by logging into the 3M™ Connection Center web portal from your PC, tablet or smartphone using the login and password received from 3M. Access to Connection Center is obtained by contacting the Customer Care Center at 1-800-634-2249, option 3.
  2. Select the appropriate patient and case and click the STL file package to download.
  3. Then click the Download link.
  4. We suggest you rename the file(s) to include the patient’s name and saving them on your computer where it’s easily accessible.

Part 2: Complete the Rx Form and attach Scans


  1. Open your preferred web browser (Chrome, Firefox, Safari, etc)
  2. Go to
  3. Log In with the provided login name and password
    1. If you do not have a username or have forgotten your username or password, call us at 313-386-1827 for assistance.
  4. Select “Create New Ticket”
  5. Select your Rx type (likely Standard) in the Category drop down
    1. The rest of the Rx form will populate below
  6. Complete the Rx form
    1. In the section “Digital Scans” you’ll be able to select the file(s) you want to attach to the Rx. You may attach scan files or other files that you want to attach to this Rx (such as photos, a scanned Rx slip or other information).
  7. Once all of the information has been filled out and the appropriate files attached, click the “I am Not a Robot” box and them click “Submit Ticket